HR Process Specialist

Job Description

About the job
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees’ passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

At Expedia, we love helping people experience the world through travel. Our company is fueled by big ideas, and our employees thrive in a high-paced, high-energy workplace dedicated to revolutionizing the travel industry.

In this role, you will be part of the newly formed Global HR Operations organization, responsible for providing simple, scalable, and efficient core HR services to all Expedia employees worldwide. This includes delivering frontline customer support, processing high-volume transactions, and improving many aspects of the employee experience.

As the HR Process Specialist, you will provide direct support for employee-related activities in Workday, focusing on delivering an outstanding customer experience, processing transactions with high quality, and proactively identifying ways to improve service delivery.

What You’ll Do

Provide excellent customer service by effectively evaluating employee/HR requests in ServiceNow and promptly responding to issues in a high-quality manner.
Provide troubleshooting support for resolving complex transactions, procedural issues, and data issues; identify related HRIS system issues for escalation.
Input or assist with changes in the HRIS (Workday) system, including processing hires and assisting with job, organizational, or personal data changes.
Audit and verify the accuracy of data entered by running and analyzing reports.
Build process flow and procedural documentation to improve overall operational performance.
Identify areas to improve service quality and timeliness.

Who You Are

2+ years of experience in HR Operations.
Basic understanding of HR processes (e.g., onboarding/off-boarding/position management).
Experience with Workday, ServiceNow, or other CRM systems is desired.
Highly customer-oriented approach, committed to achieving excellent levels of customer service.
Articulate and fluent communicator.
Demonstrated initiative to build and improve processes with team members.
Ability to interpret and understand HR data.
Proactive self-starter who can work well under pressure in an environment of continuous change.
Excellent attention to detail and ability to prioritize multiple tasks.
Strong working knowledge of MS Office, PowerPoint, Word, and especially Excel.
Knowledge of Workday is an added advantage.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group’s family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.